If the positioning doesn’t work, you may want to check that:

  • The device is supported by IndoorAtlas
  • You have a working Internet connection
  • The floor plan image has been aligned correctly to geo-coordinates. The positioning will fail if the floor plan image is randomly placed over the world map in an arbitrary scale, for example
  • The floor plan image is correctly proportioned
  • You keep the device approximately in the portrait orientation, pointing to the walking direction
  • Ensure the map data has been collected for all areas where you are using the positioning

If you still face problems you can contact IndoorAtlas at support@indooratlas.com. A good problem description would include:

  • Accurate description of the problem
  • Used devices on mapping and in testing, OS versions and used networks
  • Which map was tested – Floor plan ID from the world map tool identifies the map