Why the gyro calibration stays in 0% with the MapCreator2 app?
This is usually a symptom of a non-functioning gyroscope, or your device might be lacking a hardware gyroscope. Virtual gyroscope doesn’t provide the detail...
Thu, 15 Mar, 2018 at 12:31 PM
Can I use different devices to collect the map data for a venue?
Yes. You can use multiple devices for collecting data by logging into the same account with multiple devices. This enables you to collect the map data as a ...
Thu, 15 Mar, 2018 at 12:47 PM
How accurately I need to align a floor plan with geo-coordinates in the map tool?
You should align the floor plan as accurately as possible. This will ensure the best possible experience for you. If there is a large deviation in the alignm...
Thu, 15 Mar, 2018 at 12:59 PM
How long the map generation takes?
The map generation time depends on the size of the map. The generation may take only a few minutes or it might take few hours in case the map has hundreds of...
Thu, 15 Mar, 2018 at 1:02 PM
May I need to re-map a venue once it has been mapped?
If the venue goes through a major structural change, e.g., steel structures are being modified or large steel objects like shelves are being relocated, you ...
Fri, 16 Mar, 2018 at 4:27 PM
What image file formats the map tool support?
We recommend to use .PNG or .JPG files for now. There may be some problems with other bitmap formats.
Fri, 16 Mar, 2018 at 4:37 PM
Where can I find the floor plan ID?
Sign into your IndoorAtlas account at, open your location and you will see the floorplanID of each floor.
Fri, 16 Mar, 2018 at 4:39 PM
Where do I get the floor plans drawings?
There are several sources for indoor floor plans, usually you could get the floor plan from the following sources: Property owner, often has accurate CAD ...
Fri, 16 Mar, 2018 at 4:40 PM
Why I cannot see the details of my building in the satellite view of the map tool?
In some geographic areas the quality of satellite images can be low and it’s not possible to see buildings with enough details to align floor plan images. P...
Mon, 8 Oct, 2018 at 11:35 AM
Why the distance between two waypoints seem to be wrong?
This a symptom caused by an error in the alignment of the floor plan image with the geo-coordinates. Ensure you have aligned your floor plan image accurately...
Fri, 16 Mar, 2018 at 4:42 PM